Returns And RTS Orders
Learn more about how OJMD handles RTS
RTS means a return to the sender and RTO means return to origin
Tue, 22 Sep, 2020 at 12:49 PM
The item is returned to OJMD warehouse by the courier.
Wed, 9 Dec, 2020 at 11:53 AM
You will be able to see it in your tracking data inside the OJMD app. See the screenshot below:
Wed, 9 Dec, 2020 at 11:56 AM
Yes, you can see the summary of the RTs on our app dashboard as well as in the orders menu. See the screenshot below
Wed, 9 Dec, 2020 at 12:08 PM
When an order is rejected and RTS, some fees will still be charged as they are non-refundable. The following fees will be charged. Product cost Ship...
Wed, 9 Dec, 2020 at 12:14 PM
No, we do not issue any refunds.
Wed, 9 Dec, 2020 at 12:14 PM
RTS Reused is when we process an order with the same cost and unit as the RTS orders. Saving you an extra cost of goods.
Wed, 9 Dec, 2020 at 12:17 PM
When an item RTs, we already charge you the COGS, however, this is not a total loss for you. If another customer orders the same unit the next day, We will...
Wed, 9 Dec, 2020 at 12:16 PM
We have the RTS reused counter on your dashboard. You can see your RTS items and how many was also reused.
Wed, 9 Dec, 2020 at 12:20 PM