Returns And RTS Orders

Learn more about how OJMD handles RTS

What Is RTS or RTO?
RTS means a return to the sender and RTO means return to origin
Tue, 22 Sep, 2020 at 12:49 PM
What Happens When I Have RTS?
The item is returned to OJMD warehouse by the courier. 
Wed, 9 Dec, 2020 at 11:53 AM
How Will I Know An Item Is RTS?
You will be able to see it in your tracking data inside the OJMD app. See the screenshot below: 
Wed, 9 Dec, 2020 at 11:56 AM
Is There A Summary Of RTS?
Yes, you can see the summary of the RTs on our app dashboard as well as in the orders menu. See the screenshot below
Wed, 9 Dec, 2020 at 12:08 PM
Will I Be Charged An RTS Fee?
No, we do not have an RTS fee per se. 
Wed, 9 Dec, 2020 at 12:12 PM
What Fees Are Incured When I Have An RTS?
When an order is rejected and RTS, some fees will still be charged as they are non-refundable. The following fees will be charged.  Product cost  Ship...
Wed, 9 Dec, 2020 at 12:14 PM
Do I Get A Refund Of Fees Charged On RTS?
No, we do not issue any refunds. 
Wed, 9 Dec, 2020 at 12:14 PM
What Is RTS Reused?
RTS Reused is when we process an order with the same cost and unit as the RTS orders. Saving you an extra cost of goods. 
Wed, 9 Dec, 2020 at 12:17 PM
What Happens To The Cost Of Goods Of An RTS Item?
When an item RTs, we already charge you the COGS, however, this is not a total loss for you.  If another customer orders the same unit the next day, We will...
Wed, 9 Dec, 2020 at 12:16 PM
How Will I Know That An RTS Item Is Reused?
We have the RTS reused counter on your dashboard. You can see your RTS items and how many was also reused. 
Wed, 9 Dec, 2020 at 12:20 PM